Returns, Refunds & Exchanges – Philmeca

At Philmeca, we want every customer to enjoy a satisfying shopping experience. We understand that sometimes a clothing item may not be exactly what you expected. If you need to return a purchase, request a replacement, or ask about a refund, our team is here to guide you through the process.

Please read the following guidelines carefully to understand the conditions and procedures for returns, refunds, and exchanges.

1. Return Conditions

Customers wishing to return an eligible purchase must meet the following requirements:

• A return request must be submitted within 30 days after the package has been delivered.

• Products must remain in their original condition and must not have been worn, washed, used, or altered.

• Original labels, tags, packaging, and any accompanying accessories should be included where applicable.

• Customers must provide valid purchase information, such as an order number or order confirmation.

Certain products may not qualify for voluntary returns where such exclusions are permitted by applicable law. Examples may include:

• Merchandise specifically marked as Final Sale before purchase.

• Personalized or customized products manufactured according to individual customer specifications.

• Certain hygiene-sensitive products that cannot reasonably be resold after opening or use, where legally permitted.

These exclusions do not affect any mandatory rights customers may have under applicable consumer protection laws.

2. Steps to Submit a Return Request

To help us process your request efficiently, please follow the procedure below:

Step 1 – Contact Our Team

Send an email to service@philmeca.com with your order number, the product you wish to return, and a brief explanation of your request.

Step 2 – Receive Return Instructions

Our customer service representatives will review your request and provide the relevant authorization details and confirmed return address where the return is approved.

Step 3 – Prepare Your Package

Carefully pack the merchandise, including applicable original tags, accessories, and packaging, to help prevent damage during transportation.

Step 4 – Send and Keep Tracking Details

Use an appropriate shipping service, preferably one that provides shipment tracking. Retain your tracking number and proof of postage until the return has been completed.

Please do not mail any merchandise to an unconfirmed address. Contact our team first to obtain the correct return instructions.

For voluntary returns that are not caused by defective, damaged, or incorrectly supplied merchandise, return shipping expenses are generally the customer's responsibility, subject to applicable law and any specific purchase terms.

3. Refund Review and Processing

Once your returned package reaches us, the merchandise will undergo an inspection to determine whether it meets the applicable return requirements.

After the review is completed, we will notify you of the refund decision.

Approved Refunds

When a refund is authorized, the applicable amount will generally be returned to your original payment method within 5–7 business days.

Please keep in mind that your bank, card issuer, or payment service provider may require additional processing time before the funds become visible in your account.

If the original payment method cannot receive the refund, our team will contact you to discuss a suitable alternative where legally permitted.

Any deductions or refund limitations will only be applied when permitted by applicable law and the conditions governing your purchase.

4. Size, Color & Product Exchanges

If you would prefer another size, color, or available style instead of keeping your original purchase, you may contact our customer service team to discuss an exchange.

Please email service@philmeca.com before returning the original item.

All exchange requests are subject to inventory availability and the applicable return conditions.

Our team will review your preferred replacement and explain the available arrangements. If the requested item is unavailable, we will work with you to identify an appropriate alternative or another resolution in accordance with our policies and applicable law.

Unless otherwise specified, exchanged merchandise must satisfy the same condition requirements as standard returns.

5. Items Arriving Damaged, Defective or Incorrect

We encourage customers to inspect their purchases after delivery.

If you receive an item that is damaged, defective, or different from the product you ordered, please notify us within 7 days of receiving your package.

To help us investigate the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs showing the affected product and any visible damage, where possible.

Send this information to:

Email: service@philmeca.com

Our team will evaluate the circumstances and explain the appropriate resolution.

Depending on the situation and applicable consumer protection requirements, available remedies may include a replacement, refund, or another suitable solution.

When an issue is attributable to our fulfillment or product supply, we will provide appropriate return instructions without charging you return shipping costs.

Nothing in this section limits your legal rights concerning defective, damaged, or incorrectly supplied merchandise.

6. What to Do If Your Refund Has Not Arrived

If you have received confirmation that your refund has been issued but the funds have not appeared in your account, we recommend taking the following steps:

1. Review your recent bank statements or payment account activity to check whether the transaction has been credited.

2. Contact your bank, card issuer, or payment provider to ask whether the refund is awaiting further processing.

3. If the amount remains unavailable, contact Philmeca with your order number and refund confirmation details.

Our customer service team will review the information available and assist you in determining what may be delaying the transaction.

Customer Support: service@philmeca.com

Please remember that the time required for a refund to appear may depend on the processing procedures of your financial institution.

7. Returns from International Destinations

Customers returning purchases from outside the United States should be aware that international return shipments may involve additional transportation and customs requirements.

For voluntary returns, customers are generally responsible for applicable return postage, customs duties, taxes, and other related charges, where permitted by applicable law.

If your merchandise arrives damaged, defective, or incorrect, please contact our team before arranging an international return. We will review the situation and provide the appropriate instructions.

For international shipments, we recommend:

• Choosing a delivery service that provides tracking.

• Keeping your shipping receipt and tracking reference.

• Completing any required customs declarations accurately.

• Describing the package as returned merchandise where appropriate.

Please wait for our team's instructions before sending an international return package.

8. Contact Philmeca for Return Assistance

We understand that return and refund questions can sometimes require additional clarification. Our customer service team is available to help explain the applicable procedures and assist with your request.

For questions about eligibility, exchanges, refunds, or returned merchandise, please reach us through the official contact information below.

Brand: Philmeca

Website: www.philmeca.com

Customer Service Email: service@philmeca.com

Thank you for shopping with Philmeca. We appreciate your trust and value the opportunity to provide helpful support throughout your shopping experience.